HALLOWEEN DEAL!
The Halloween deal applies to all designs and models for a cart value of 290 EUR or more.
10% OFF + ATTACHMENTS · CODE: GHOST Click here to apply the discount automatically at checkout.
ROCKET SERVICE / RETURNS & EXCHANGES
THE RIGHT WAY.
WITHOUT DETOURS.
Choose return or exchange. We take you directly to the right form for your Rocket Games order.
- SELECTReturn or exchange
- PROVIDE DETAILSIdentify your order
- SUBMITStart your request securely
RETURN / EXCHANGEROCKET CAREDIRECTLY TO THE RIGHT FORM
01 / SELECT REQUEST
WHAT WOULD YOU
LIKE TO START?
Choose the process that matches your request. The corresponding Rocket Games form will then open.
01 / RETURN
RETURN
You want to return an item and start the return process.
START RETURN
02 / EXCHANGE
EXCHANGE
You want to exchange a received item for another item or variant.
START EXCHANGE
02 / PREPARATION
READY FOR
READY FOR
YOUR REQUEST.
- 03HAVE ORDER DETAILS READYUse the order number and email address from your order confirmation.
- 04CHOOSE THE RIGHT PROCESSReturns and exchanges use separate forms with the appropriate questions.
- 05WAIT FOR INSTRUCTIONSAfter submitting, follow the shipping instructions shown for your case.
03 / RETURN & EXCHANGE INFORMATION
QUESTIONS ABOUT
QUESTIONS ABOUT
SERVICE REQUESTS.
Direct answers about selecting, preparing and registering a Rocket Games return or exchange.
What is the difference between a return and an exchange?
Choose Return to send an item back. Choose Exchange to replace a received item with another item or variant.
What details do I need for the request?
Have your order number and the email address used for the order ready. Depending on your request, details about the item, condition or package contents may also be required.
Should I return the order immediately?
Start with the appropriate form, then follow its instructions. This lets us match your shipment to the correct case.
Can I return a custom-made controller?
Return or exchange eligibility depends on factors including the product, its configuration, its condition and the applicable terms. Start the appropriate process so your case can be reviewed.
What if an item is wrong or incomplete?
Choose exchange and describe precisely which item is missing or differs from your order. Pictures can help identify the issue quickly.
My controller is faulty: is that a return?
For a technical defect, first use Repair in the service portal. You can check the issue and start the appropriate repair process there.
What happens after submitting?
Your case is processed using the information you provide. Follow the instructions and messages you receive for your return or exchange.